facebook pixel

Careers

title underline

The Inn of the Five Graces is consistently seeking dynamic and talented hospitality professionals to join our enthusiastic and dedicated team.
If you seek an exciting job within hospitality, then join our award winning team.

We are currently hiring for the following positions. If you do not see the perfect position listed, we encourage you to still send us your resume.

Summary

The Concierge at The Five Graces is responsible for assisting guests with all of their reservation needs or requests prior to their arrival and during their stay, and for providing the highest standard of exceptional and courteous service set forth by Luxury hospitality standards. The Concierge will work side-by-side with the Inn’s Guest Service Associates and may often be required to cover entire shifts with the responsibility to perform all front desk operations.

Primary duties, responsibilities and tasks:

Concierge responsibilities include, and are not limited to:

• Sending Concierge Information to the guests once a reservation is made.
• Communicate with guests prior to their arrivals to provide suggestions and concierge assistance to enhance their visit to the hotel and area. Special attention must be provided depending on seasonal occupancy and during special events, holidays, festivals, etc.
• Collect guest information and understanding their expectations. Create tailored itineraries, assuring itineraries match guest’s requests accurately and reflect their individual needs, such as their reason for traveling, interests, lifestyle, preferences, etc.
• Actively promote other amenities and items offered by the hotel.
• Ensure guest billing includes all relevant services, and third parties are paid and billed accurately and timely (when applicable).
• During a guest’s stay, make contact and establish a connection, offering to assist them with concierge needs. Inquire about their stay and any changes desired. Follow up on any issue brought to attention.
• Offer assistance orienting guests with the city, providing an overview of walking map, highlighting places of interest.
• Be a local expert; remain knowledgeable and up to date on the City’s best restaurants, museums, galleries, outdoor activities, shopping and current happenings, events, festivals, shows, etc.; solicit feedback on suggestions; share knowledge with other guest facing associates.
• Maintain and update all Concierge materials provided to guests; update any relevant changes or information, and current or upcoming events in Santa Fe and surrounding area; communicate relevant information or changes to guests and guest-facing team members.
• Prepare a daily brief to be provided to guests containing weather forecast, current happenings and events, and nightlife information.
• Coordinate and Manage the delivery of guest requests such as a package items and other amenities.
• Assist management in the training of guest-facing team members and Concierge as needed.
• Support management to implement new initiatives and concierge programs designed to enhanced guests’ experience, as requested.

Front Desk responsibilities include, and are not limited to:

• Responsible for all front desk operations including, greeting arrivals, using proper phone etiquette and message handling procedures, taking room reservations, responding to inquiries, confirmation letters, brochure requests, and all other special requests.
• Focuses on daily arrivals and departure process including registering guests, assigning rooms and checking out of guests.
• Assist with arrivals and departures; paperwork, car, luggage, concierge assistance, walking guests to their accommodations etc.
• Communicates with Grounds and housekeeping staff on everyday arrivals, departures, special requests, and keeping room status reports up to date.
• Monitors guest needs and responds promptly to all guest requests.
• Provides an accurate accounting of guest bills.
• Understands and adheres to proper credit, check cashing and cash handling policies and procedures.
• Familiar with room location, room type, rates and packages.
• Performs office tasks, including: faxing, filing, copying, processing mail, stuffing brochures, posting and filing all charges to guest master and city ledger accounts, and computer data entry.

General responsibilities:

• Understand 4- and 5-star service requirements and provides excellent, professional guest services to both internal associates and external guests.
• Assists and oversees cleanliness of lobby; recycling newspapers, organizing all collateral material on desk in lobby and arranging pillows on couch’s and chairs.
• Maintain workstations and common areas, ensuring cleanliness, presentation and readiness for guests.
• Assists with other tasks as assigned by supervisor’s or management

Qualification requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A High School graduate or equivalent; College degree preferred
• 2-Years previous experience in Luxury Hospitality, Sales (Business Development), or Customer Experience required; Previous experience as a concierge preferred
• Ability and willingness to work flexible hours / days / evenings and over peak-periods, weekends and holidays recognizing that Santa Fe is primarily a Seasonal/Weekend/Holiday destination.
• Quality driven with a passion for excellence, must possess very good communication and organizational skills
• Ability to addresses guest’s questions and handles guest problems, concerns, and complaints with objectivity and graciousness. Knows when to escalate issues to a manager.
• Professional appearance and demeanor; Ability to maintain a professional environment.
• Proven ability to manage priorities and workflow; coordinate multiple tasks simultaneously; handle multiple projects and meet deadlines
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Computer experience is required. Ability to operate various software programs and learn new ones. Preferable proficiency with Word and Excel and prior experience using Property Management Systems, ERPs, and/or other hospitality and travel industry software.
• Must be able to speak, read, write, and understand English the primary language(s) used in the workplace. Bilingual/multilingual a plus.
• Ability to read, write, and verbally communicate effectively and professionally with other departments, guests, and vendors; Excellent written and oral communication skills; Strong interpersonal skills; Excellent customer service skills.

Environment:

While performing the duties of this job, the employee may work in a seated position at a desk for the majority of their shift and occasionally may walk a guest to their suite or deliver items to a suite during raining, snowing, icy or other weather-related conditions.

The noise level in the work environment is usually moderate.

Job Description

Who we are looking for:

We are seeking a motivated and organized individual to join our Guest Services’ Team. If you have prior luxury hotel experience, we invite you to apply. This is a full-time position that includes both morning and evening shifts. We offer competitive wages and the opportunity to work in Santa Fe’s top ranked hotel. Please forward your resume to the above email address.

Duties and responsibilities

Daily duties would include but are not limited to:

• Making reservations via phone or email
• Processing payments and deposits
• Responsible for replying to all Guest Services emails in a timely manner
• Responsible for Front Office cleanliness- straightening up area and restocking items
• Assisting with all guests requests prior to arrival or while in-house in a timely manner
• Work with Housekeeping & Grounds to organize guests arrivals and departures
• Creating fun and exciting new activities/ itineraries for a guests stay
• Greeting guests curb side within 30 seconds of arrival to assist them to the lobby
• Assist with arrivals and departures; paperwork, car, luggage, concierge assistance, walking guests to their accommodations etc.
• Handling in-house requests such as a Romance packages or another amenity requested
• Train new Front Desk Agents as directed by managers
• Assists with other tasks as assigned by supervisor’s or management
• Follow all service standards as set forth by the Inn of the Five Graces

Requirements

– Excellent communication skills
– Passionate about people
– Outgoing, Confident and Polished
– Enduring work ethic and eager to learn
– Personable and well spoken
– Thrives in a team environment
– Ability to multi task in a high paced environment while maintaining organization and poise
– Aptitude in resolving issues with a customer focused orientation
– The responsibilities outlined are some, but not limited to the items listed. Additional responsibilities will be required

Qualifications

Qualifications include:

• A High School graduate or equivalent
• Must speak, write and understand the primary language used (English)
• Hospitality experience desired but not required
• Must be able to use daily operating systems: Opera, Microsoft Office suite, etc
• A professional appearance must be maintained
• Must be available to work with flexible schedule. Not set schedule is guarantee
• Physical requirements: Writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and on occasion have to lift and carry up to 40LBS

Job Description

The Inn of The Five Graces, a luxury HH in the downtown area is looking for an on call, contracted massage therapists. Spa hours range from 8am-8pm, with requests ranging from same-day to days or weeks in advance.

We are looking for a massage therapist with a flexible schedule, at least 2-years of experience and professional references available. Given the quality of our property, we seek professionalism in the quality of one’s work, demeanor and personal presence. You must have a current NM license in massage therapy and proof of insurance.

Please send resume to the listed email address.

Apply for a position
title underline